Retail Operational & Management Skills
This Seminar Covers The Major Skills You Need to Operate a C-Store Successfully.
Some Marketers Use This Session For A 2 Day New Retailer Orientation
Gasoline & C-Store Merchandising
Customer Service
Financial Management
Business Basics
Employee Recruiting, Hiring & Training
Business Plans
These Topics Can Be Customized to Meet Individual Needs and Your Time Allowed.
All Training Can Be Conducted Virtually or In-Person
All Attendees Will Be Asked to Complete a 'Business Self-Analysis Form' during the presentation.
Identify Who & What Your Competition Is
How Does Your Store Measure Up
Rate Your Store vs. Competition
What Do You Need To Do to Meet and Surpass Competition?
Store Personnel
Promotions
Technology
These Topics Can Be Customized to Meet Individual Needs and Your Time Allowed.
All Training Can Be Conducted Virtually or In-Person
Meeting The Competitive Challenge
Improve The Operation Inside Your Store
Know Your Customers & What They Want
Master Your Store Layout & Its Effect on Profits
Working Profitably with Your Vendors
Successful Category Management
Creating Impactful Displays & Promotions
These Topics Can Be Customized to Meet Individual Needs and Your Time Allowed.
All Training Can Be Conducted Virtually or In-Person
Managing Categories Successfully
Understanding Business Reports & Financial Management
Improve Your Ability To Better Read and Understand Business Reports (P&L, Balance Sheet, and Cash Flow Statement)
Financial Management, Key Formulas & Basic Accounting Terms
Reading Key Figures on the Income Statement
The Balance Sheet
The Cash Flow Statement
Case Studies
Monitoring Your Business
These Topics Can Be Customized to Meet Individual Needs and Your Time Allowed.
All Training Can Be Conducted Virtually or In-Person
How To Recruit, Train Better, Reduce Turn-Over, and Motivate Employees
Managing People
Managing Your Time
Productivity and Turnover
Effective Promotions
All Attendees Will Be Provided a
Variety of Forms in WORD and EXCEL
These Topics Can Be Customized to Meet Individual Needs and Your Time Allowed.
All Training Can Be Conducted Virtually or In-Person
Leadership &
Management Skills
How To Improve The Safety of Your Store
Armed Robbery
Dealing with Shoplifters
Cleaning & Sanitizing
Your C-Store (Retail) & Employee Safety
Skimming - Credit Card Fraud
Active Shooter Information
Automated External Defibrillator (AED)
Safety & Security for Your Family
Store Safety Guide for Your Store
These Topics Can Be Customized to Meet Individual Needs and Your Time Allowed.
All Training Can Be Conducted Virtually or In-Person
Safety & Security
Virtual Training
All Training Seminars Can Be Conducted Virtually
All Training Sessions Are Less Than One Hour
Some Training Topics Can Be Covered In Multiple Classes
You Decide The Topics You Want Covered, Let Us Know, And We Will Do The Rest
These Topics Can Be Customized to Meet Individual Needs and Your Time Allowed.
One-half Day Session Improving Your Customer Experience
The CSR Job & You
Customer Service
What Do Our Customers Expect
Store Appearance
Mystery Shopping
Handling Customer Complaints
These Topics Can Be Customized to Meet Individual Needs and Your Time Allowed.
All Training Can Be Conducted Virtually or In-Person
Customer Service for CSR's
