Retail Operational & Management Skills

This Seminar Covers The Major Skills You Need to Operate a C-Store Successfully.

Some Marketers Use This Session For A 2 Day New Retailer Orientation

Gasoline & C-Store Merchandising

Customer Service

Financial Management

Business Basics

Employee Recruiting, Hiring & Training

Business Plans

These Topics Can Be Customized to Meet Individual Needs and Your Time Allowed.

All Training Can Be Conducted Virtually or In-Person

 

All Attendees Will Be Asked to Complete a 'Business Self-Analysis Form' during the presentation.

Identify Who & What Your Competition Is
How Does Your Store Measure Up
Rate Your Store vs. Competition
What Do You Need To Do to Meet and Surpass Competition?
Store Personnel
Promotions
Technology

These Topics Can Be Customized to Meet Individual Needs and Your Time Allowed.

All Training Can Be Conducted Virtually or In-Person

Meeting The Competitive Challenge

Improve The Operation Inside Your Store

Know Your Customers & What They Want
Master Your Store Layout & Its Effect on Profits
Working Profitably with Your Vendors
Successful Category Management
Creating Impactful Displays & Promotions

These Topics Can Be Customized to Meet Individual Needs and Your Time Allowed.

All Training Can Be Conducted Virtually or In-Person

Managing Categories Successfully

Understanding Business Reports & Financial Management

Improve Your Ability To Better Read and Understand Business Reports (P&L, Balance Sheet, and Cash Flow Statement)

Financial Management, Key Formulas & Basic Accounting Terms

Reading Key Figures on the Income Statement

The Balance Sheet

The Cash Flow Statement

Case Studies

Monitoring Your Business

These Topics Can Be Customized to Meet Individual Needs and Your Time Allowed.

All Training Can Be Conducted Virtually or In-Person

How To Recruit, Train Better, Reduce Turn-Over, and Motivate Employees

Managing People
Managing Your Time
Productivity and Turnover
Effective Promotions
All Attendees Will Be Provided a
Variety of Forms in WORD and EXCEL

 

These Topics Can Be Customized to Meet Individual Needs and Your Time Allowed.

All Training Can Be Conducted Virtually or In-Person

Leadership &
Management Skills

Profit Killers

One Half-day Session

Employee & Vendor Theft
Sales $ Needed to Cover Theft
Cash & Inventory Controls
Armed Robbery Prevention
The Profit Killer Quiz

These Topics Can Be Customized to Meet Individual Needs and Your Time Allowed.

All Training Can Be Conducted Virtually or In-Person

How To Improve The Safety of Your Store

Armed Robbery
Dealing with Shoplifters
Cleaning & Sanitizing
Your C-Store (Retail) & Employee Safety
Skimming - Credit Card Fraud
Active Shooter Information
Automated External Defibrillator (AED)
Safety & Security for Your Family
Store Safety Guide for Your Store

These Topics Can Be Customized to Meet Individual Needs and Your Time Allowed.

All Training Can Be Conducted Virtually or In-Person

Safety & Security

Virtual Training

All Training Seminars Can Be Conducted  Virtually

All Training Sessions Are Less Than One Hour

Some Training Topics Can Be Covered In Multiple Classes

You Decide The Topics You Want Covered, Let Us Know, And We Will Do The Rest

These Topics Can Be Customized to Meet Individual Needs and Your Time Allowed.

One-half Day Session Improving Your Customer Experience

The CSR Job & You

Customer Service

What Do Our Customers Expect

Store Appearance

Mystery Shopping

Handling Customer Complaints

These Topics Can Be Customized to Meet Individual Needs and Your Time Allowed.

All Training Can Be Conducted Virtually or In-Person

Customer Service for CSR's

T&S Management Services, LLC